Latest Update February 2025: Delivery Estimate – 3 to 10 working days
Previous Update 2025: Deliveries for orders placed between 25th January and 10th February may take 3 to 20 working days. This is only temporary, and it applies to local (UK), and international deliveries. Thank you for understanding.
United Kingdom
Deliveries estimate: 3-14 working days. However, some items may be delivered faster than the estimate. Thank you for your patience.
You get free tracked / recorded delivery when you spend £13 or more (excluding bath bombs).
Postage cost for items under £13 starts from £4.99 (tracked)
Please note that a signature may be required upon delivery.
Europe
Update 31/03/2020 – Deliveries may take slightly longer due to the pandemic.
Deliveries normally take between 7-14 working days.
Rest of The World
Update 31/03/2020 – Deliveries may take slightly longer due to the pandemic.
All deliveries are tracked.
Delivery Estimate: 7-21 working days.
Returns or Exchange
Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return or exchange, your item(s) must be unused and in the same condition that you received it. Tags and packaging must be intact (if applicable).
When returning an item, please make sure you include your name and address in the parcel and also make sure you obtain proof of postage as we are not liable for item(s) lost in the post.
Return postage is at buyer’s expense.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
Any item that is returned more than 30 days after delivery.
Exchange (if applicable)
Once your returned item is received and inspected, we will notify you that we have received the returned item(s). The exchange item(s) will be sent to you within 48 hours. You are not required to pay additional postage fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Note that we do not refund postage costs, so refunds will be for item(s) cost only. For more information, visit our Returns and Refund Policy.