Returns
We accept returns within 30 days of the delivery date. To request a return, you must contact us first to obtain a return authorisation. Please use our Contact Us page or email [email protected]. Returns sent without prior authorisation may not be accepted.
After 30 days from the delivery date, we are unable to accept returns or offer exchanges.
To be eligible for a return, items must meet the following conditions:
- Unused and in the same condition as received
- All original tags attached and packaging intact
When returning an item, please include your name, address and order number inside the parcel. We strongly recommend obtaining proof of postage or tracked delivery, as we cannot accept responsibility for items lost in transit. Return postage costs are the buyer’s responsibility.
Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty or not as described:
- Adult novelty products (these will be clearly marked as non-returnable on the product listing)
Please note that your statutory rights are not affected. If an item is faulty or not as described, you are entitled to a remedy regardless of the above.
Partial Refunds
A partial refund may be issued in the following circumstances:
- Items returned in a condition other than received, for example washed, worn, or with tags removed
- Items returned with damaged or missing parts
Refunds
Your satisfaction is our priority. Once your return is received and inspected, we will notify you by email and process your refund to your original payment method within 5 working days. Please note that original postage costs are non-refundable and refunds cover the item cost only.
Refunds may also be issued in the following situations without needing to return the item:
- Item not received: If your order has not arrived within 14 working days of dispatch, you may request a refund or ask us to resend the item.
- Wrong item received: If you received an item different from what you ordered, contact us and we will arrange for the correct item to be sent or issue a full refund. The incorrect item will need to be returned, at no cost to you.
Exchanges
If you’d like to exchange an item for a different size or colour, please contact us before sending anything back and we’ll guide you through the process. Once the returned item is received and inspected, the replacement will be dispatched within 48 hours, subject to availability. No additional postage charge applies.
Order Cancellations
You may cancel your order at any time before it has been dispatched. If you need to cancel or amend an order, please contact us as soon as possible, ideally within 12 hours of placing it. Once your order has been packed and handed to the courier, we may no longer be able to cancel it.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If you have any questions about your rights, please don’t hesitate to contact us.