Frequently Asked Questions (FAQs)

No, you do not need to. You can check out as a guest every time. Setting up an account means you will not have to enter your details every time you shop with us. You can sign up now, or start shopping and create an account before you check out at the cart page.

Click “Login / Register”, then “Create An Account” and fill in your details.

Shop for the items you want and add them to your basket. When you are ready, go to your basket and then to checkout. Check that all your details are correct before placing your order.

Yes, you can. For more information, please see our Returns and Refund Policy page.

On the cart page, enter your code in the “Coupon Code” field and click “Apply Coupon”. You can also apply a code on the checkout page.

After you place your order, you will receive an acknowledgement email confirming that we have received it. Orders are only shipped once your payment has been approved and your billing and delivery address have been verified. If you are a registered customer, you can also check your order status in “My Account”.

We accept PayPal and all major credit and debit cards, including Mastercard, Visa and American Express. You can also pay using the buy now, pay later services offered by Klarna, Clearpay and Laybuy.

Delivery usually takes between 3 and 14 working days, though it can sometimes be quicker. Any delivery updates are posted at the top of our website, and full details are on our Postage and Returns page.

You can check the status of your order at any time by signing in to My Account.

Please contact us via our Contact Us page, or email us at [email protected].

You can give us your updated address by visiting our Contact Us page or emailing us at [email protected].

Please see our Returns and Refund Policy page for full details, including our 30 day money back guarantee.